Agave ISY Controller


How can I cancel an All Access Pass Subscription

It is not Agave handling the payment but the payment platform (Google Play). So all subscriptions have to be cancelled where you purchased it.

Uninstalling the app or closing your account will not automatically stop your subscription–you must cancel the subscription.

The subscription you’ve already purchased remains active until it reaches its expiry date even when you cancel it right after the purchase. For example, if you purchase a 1 week subscription and then choose to cancel it on day 2, the subscription will remain active until the end of the 1 week period. Then it will stop working.

Google Play: Log into your Google Play account using the same account you used to purchase Agave and follow the instructions provided by Google.

NOTE: Please make sure to log into the correct Google account. If you can’t see the cancel button in Google that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct Google account.